🛡️ Warranty Coverage

All KK&Company jewelry pieces come with a 6-month warranty covering:

Manufacturing defects

Plating issues (white gold plated / yellow gold plated)

Stone setting faults

📋 Exclusions

Warranty does not cover:

Normal wear and tear

Scratches, dents, or breakage due to mishandling

Liquid & Sweat Exposure: If jewelry comes in contact with water, perfumes, sweat, or any liquid products, claims cannot be accepted.

Damage caused by chemicals or improper storage

🎥 Proof Requirement

To ensure safe delivery and validate claims:

Unboxing Video: Customer must record a video while opening the sealed package.

Product Video & Images: After opening the box, clear video and images of the product must be taken.

Mandatory Condition: If unboxing video is not provided, warranty claim cannot be accepted.

🔄 Claim Process

1. Provide purchase invoice or warranty card.
2. Share unboxing video + product images highlighting the issue.
3. Contact our support team via email or WhatsApp.

⏳ Resolution Time

Warranty claims are processed within 7–10 business days after verification.

🤝 Customer Assurance

Our warranty reflects our commitment to authenticity, craftsmanship, and trust — ensuring every KK&Company piece remains a symbol of Everyday Luxury